Legal Terms
Terms & Conditions
Please read these terms carefully before using our services. By booking with MyTripXplorer, you agree to these terms.
1. Acceptance of Terms
- By accessing and using MyTripXplorer's website and services, you agree to be bound by these Terms and Conditions.
- If you do not agree to these terms, please do not use our services.
- We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.
- You must be at least 18 years old to use our services or have parental consent.
2. Services Description
- MyTripXplorer provides travel booking services including tour packages, hotel reservations, and related travel arrangements.
- We act as an intermediary between travelers and service providers (hotels, airlines, transport companies).
- All bookings are subject to availability and confirmation from respective service providers.
- Package details, itineraries, and inclusions are subject to change based on availability and circumstances beyond our control.
3. Booking & Payment Terms
- All prices are in Indian Rupees (INR) unless otherwise specified and include applicable taxes.
- A booking is confirmed only upon receipt of full or partial payment as per package terms.
- Payment can be made through credit/debit cards, net banking, UPI, or other approved methods.
- For customized packages, a minimum advance payment of 25-50% is required at the time of booking.
- Balance payment must be made as per the payment schedule provided in your booking confirmation.
- We reserve the right to cancel bookings if payment is not received by the specified deadline.
4. Cancellation & Refund Policy
- Cancellations must be made in writing via email to support@mytripxplorer.com.
- Cancellation charges apply as per the timeline before departure:
- •15+ days before: Full refund minus 10% processing fee
- •8-14 days before: 25% cancellation charge
- •4-7 days before: 50% cancellation charge
- •Less than 4 days or no-show: 100% cancellation charge (no refund)
- Certain packages may have different cancellation policies as mentioned in booking details.
- Refunds will be processed within 10-15 working days to the original payment method.
- Peak season bookings (Dec 20 - Jan 10, Apr 1 - Jun 30) may have stricter cancellation policies.
5. Modifications & Changes
- Requests for changes to bookings must be made at least 7 days before departure.
- Changes are subject to availability and may incur additional charges.
- We cannot guarantee accommodation of change requests but will make reasonable efforts.
- Price differences due to changes will be charged/refunded accordingly.
- Date changes are treated as cancellation and rebooking with applicable charges.
6. Travel Documents & Requirements
- It is the traveler's responsibility to ensure all travel documents are valid and in order.
- This includes passports (valid for at least 6 months), visas, permits, and health certificates.
- We are not responsible for any issues arising from invalid or missing travel documents.
- Travelers must comply with all customs, immigration, and health regulations of destinations visited.
- We recommend purchasing comprehensive travel insurance for all trips.
7. Liability & Disclaimers
- MyTripXplorer acts as an agent and is not liable for actions, omissions, or defaults of service providers.
- We are not responsible for delays, cancellations, or changes by airlines, hotels, or other suppliers.
- Force majeure events (natural disasters, strikes, political unrest, pandemics) are beyond our control.
- We are not liable for loss, damage, or theft of personal belongings during travel.
- Our liability is limited to the amount paid by you for the booking.
- We do not guarantee accuracy of third-party information including supplier details and destination information.
- Travel involves inherent risks and you assume these risks by choosing to travel.
8. User Conduct & Restrictions
- You agree to provide accurate and complete information during booking.
- You must not use our services for any unlawful or fraudulent purpose.
- You are responsible for maintaining confidentiality of your account information.
- Abusive, threatening, or inappropriate behavior towards staff or other travelers is prohibited.
- You must respect local laws, customs, and regulations of destinations visited.
- We reserve the right to refuse service or terminate bookings for violation of these terms.
9. Intellectual Property Rights
- All content on this website including text, images, logos, and software is owned by MyTripXplorer or licensed to us.
- You may not reproduce, distribute, or create derivative works without our written permission.
- Unauthorized use of our intellectual property may result in legal action.
10. Dispute Resolution & Governing Law
- These terms are governed by the laws of India.
- Any disputes will be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
- We encourage resolving disputes amicably through our customer support team before pursuing legal action.
Before You Book
Keep these important points in mind
Read Package Details Carefully
Review all inclusions, exclusions, and terms before booking
Book Early for Best Rates
Early bookings often qualify for discounts and better availability
Travel Insurance Recommended
Protect yourself against unforeseen circumstances with insurance
Contact Us for Clarifications
Reach out to our team if you have any questions before booking
Acknowledgment & Acceptance
By using our website and services, you acknowledge that:
- You have read and understood these Terms and Conditions in their entirety
- You agree to be bound by these terms and any future modifications
- You understand the cancellation, refund, and liability policies outlined herein
If you do not agree with any part of these terms, please do not proceed with booking or using our services.